Notification

At Control Panel > Notification, you can set your Synology Router to automatically send notifications via email, SMS, mobile devices, or web browsers when specific events or errors occur. For example, you will be notified of the status of Synology Router when its network connection is lost, power failure occurs, or external storages are running out of space. Moreover, you can also customize types of events that will trigger notifications, modify message contents, and select the media for you to get notified.

Contents

1. Get notified via email
• To enable email notifications
• To use a third-party email service
• To use a custom SMTP server
• To check SMTP server domain name
2. Get notified via short message service (SMS)
• To enable SMS notifications
• To create an SMS provider configuration
3. Get notified via push services
• To enable email notification provided by Synology
• To enable mobile device notifications
• To manage paired mobile devices
• To enable browser notifications
4. Customize the notification contents and media
• To select the types and media of notification events
• To edit notification messages

1. Get notified via email

Enabling email notifications allows the Synology Router to send messages to your email when specified events occur, such as system errors, network connection loss, power failure, or backup task failure.

If you want to use a third-party email server (e.g., Gmail, Outlook) to relay messages, see To use a third-party email service. If you want to use a custom server, please see To use a custom SMTP server.

To enable email notifications:

1. Go to Control Panel > Notification > Email.
2. Tick Enable email notifications.
3. Enter up to two email addresses in the Recipients field. System notifications will be sent to the specified addresses. Use a semi-colon (;) to separate multiple addresses.
4. If necessary, add a subject prefix in the Subject prefix field that will show up in the subject of messages sent by Synology Router and help you identify/filter messages.

To use a third-party email service:

1. In the Service provider menu, choose a third-party email service, such as Gmail, or Outlook.
2. Enter your username and password for the selected email service.
3. Click Apply to save the settings.
4. You can click Send a test email to see if your settings are correct.

To use a custom SMTP server:

1. In the Service provider menu, select Custom SMTP server.
2. Enter the SMTP server name or IP address in the SMTP server field.
3. Enter the SMTP port number in the SMTP port field. (If you have specified a different SMTP port while setting up port forwarding rules, please enter that number.)
4. If your SMTP server requires authentication, tick Authentication required, enter your Username and Password for the email server.
5. If your SMTP server requires SSL/TLS connection, tick Secure connection (SSL/TLS) is required.
6. To customize the sender name that appears on email messages from Synology Router, enter the name in the Sender name field. To customize the sender email address, specify the address in the Sender email field. If the field is blank, the first email address in the Recipients field will be used.
7. Click Apply to save the settings.
8. You can click Send a test email to see if your settings are correct.

To check SMTP server domain name:

The SMTP server can be an IP address or a domain name. If it is a domain name, please make sure a valid DNS server IP has been entered at Network Center > Local Network > General, and make sure the server is on the Internet.

2. Get notified via short message service (SMS)

You can enable SMS (Short Message Service) notifications at Control Panel > Notification > SMS in order for Synology Router to send you notification messages via SMS when status changes or errors occur to the system, such as connection loss, power failure, storage volume running out of space, or backup/restore failure, etc.

To enable SMS notifications:

Tick Enable SMS notifications and complete the following settings:

1. Select an SMS provider from the SMS service provider drop down list. The default service provider is "clickatell".
2. Click Add SMS service provider to create a new SMS provider configuration or click Delete to delete the selected SMS provider configuration.
3. In the Username field, enter the username of your SMS service account.
4. In the Password and Confirm password fields, enter and confirm the password of your SMS service account.
5. Enter your Primary phone number or Secondary phone number. If both numbers are entered, SMS notification messages will be sent to both numbers.
6. If you do not wish to receive too many messages, tick Enable SMS interval limit and limit the message frequency to one message per specified time interval.
7. Click Send a test SMS message to send a test SMS message to the phone number you specified. If no message is received, it means the configuration is incorrect.
8. Click Apply to save the configuration, or click Reset to cancel the setup.

To create an SMS provider configuration:

1. Tick Enable SMS notifications, and click Add SMS service provider.
2. In the Provider name field, enter the name of your SMS service provider.
3. In the SMS URL field, enter an SMS URL with the message content set to "Hello world." You can obtain the SMS URL from your SMS service provider.
4. Click Next.
5. The system will break down the SMS URL into several parameters. Define each parameter by selecting the corresponding category. Each parameter category can be used only once except Other.

3. Get notified via push services

At Control Panel > Notification > Push Service, you can have your Synology Router send notifications via push services to your mobile devices or web browsers when specific events or errors occur.

To enable email notification provided by Synology:

1. Tick Send notifications regarding system status via Synology's email server.
2. Enter up to two email addresses in the Recipients field. System notifications will be sent to the specified addresses. Use a semi-colon (;) to separate multiple addresses.
3. Click Apply, and a verification mail should be sent to the addresses specified in the Recipients field. Please follow the steps in the verification mail.
4. After verification, you can click Send a test message and then click OK to send a test notification.

To enable mobile device notifications:

1. Go to Control Panel > Notification > Push Service.
2. Tick Enable mobile device notifications, and then click Apply.
3. Install and launch DS router on your mobile device. Create a login profile for your Synology Router and log in DS router with the profile.
4. Go to the settings page of your DS router, and enable Push Service to pair up your Synology Router and mobile device.
5. Click Send a test message and then click OK. Go to the settings page of DS router > Notifications to check whether the test message is received.

To manage paired mobile devices:

1. Click Manage paired devices to see the list of all paired mobile devices.
2. If you want to unpair any of the devices, select them and click Unpair. (Press and hold Shift or Ctrl while making multiple selections.) No notification will be sent to them unless you pair them up again.

To enable browser notifications:

1. Tick Enable mobile device notifications, and then click Apply to activate this function.
2. Click Enable browser notifications to pair your Synology Router with the browser.
3. Do any of the following in the window that appears:
• For Chrome: Click Install Now to install the Chrome extension, and then sign into your Google account if you haven't.
• For Safari: Click Allow to authorize the notification service.
4. When you are redirected back to the browser notification page, click Paired Device to view the information of paired devices or to unpair your Synology Router from the browser, or click Event to view your browser notification history in the past seven days.

4. Customize the notification contents and media

At Control Panel > Notification > Advanced, you can select the types of events that will trigger the system to send notification messages as well as the media (email, SMS, and mobile) for you to receive the messages.

Each of the events has its own default notification message, but you can also customize your own notification content by editing the notification message. Default message can be restored if you decide to discard your customized settings.

• All notifications: Includes all types of notification events.
• By Priority: Depending on the importance of notification events, they are filtered into two groups: Critical and Informative.
  • Critical: Events that require immediate corrective actions.
  • Informative: Events that require no corrective actions and inform you of the system's status change.
• By Category: Depending on the nature of notification events, they are filtered into two groups: System and External storage.
  • System: Events relevant to system errors or changes.
  • External storage: Events relevant to external storage.

To select the types and media of notification events:

1. Select one group of events from the drop-down menu under the tabs. Events of the selected group will be displayed.
2. For each individual event, check the checkboxes to select the notification media you prefer.
3. Click Save to apply the settings.

To edit notification messages:

1. Select an event whose notification message you want to edit from the event list, and then click Edit Message.
2. In the pop-up window, type in the subject line and body content to customize the notification message, and then click Save to apply the changes.
3. If you want to restore the default message of a notification after changes are saved, do the following:
   1. Select an event whose notification message you want to restore to default values from the event list, and then click Edit Message.
   2. In the pop-up window, click Restore defaults and then Yes on the dialog prompt for confirmation.

Note:

We suggest that you reserve the string segments containing '%' in both the subject line and body content. They will be replaced with actual system information when a notification is sent.