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Account Protection
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17 results
Tutorial & FAQ > C2
19 Mar 2025 - Passwordless authentication brings extra security and convenience to your C2 Identity user account. With this feature, you no longer have to memorize long and complicated passwords. All you need to do is sign in with a tap or random passcode on your...
Tutorial & FAQ > C2
19 Mar 2025 - Passwordless authentication brings extra security and convenience to your identity access management. With this feature, there is no need to remember or enter passwords. C2 Identity users can authenticate via safer methods like authenticator apps. This...
Tutorial & FAQ > DiskStation Manager
3 Jan 2025 - Purpose This article provides details and instructions for two reset options. 1 If you have forgotten your password, want to move your Synology NAS to another network environment, or need to assign a new IP address, use Mode 1 . 2 If you want to reset...
Tutorial & FAQ > DiskStation Manager
3 Jan 2025 - Purpose This article explains the scenarios for each reset option and the steps to take. Mode 1: Reset administrator login credentials and network settings to default Use this mode if you have forgotten your password, want to move your Synology NAS to...
Tutorial & FAQ > DiskStation Manager
18 Dec 2024 - Purpose This article explains what to do if you don't receive a password reset email after clicking Forgot your password? on the DSM login page. Resolution For users without administrative privileges You're a DSM local user Contact your DSM administrator...
Tutorial & FAQ > ActiveProtect
11 Dec 2024 - Purpose This article explains reset options for your ActiveProtect appliances and the steps to take. Resolution Mode 1: Reset admin login credentials and network settings to default Use this mode if you have forgotten your password, want to move your...
Tutorial & FAQ > ActiveProtect
3 Dec 2024 - Purpose This article shows you how to reset your super admin's password by using the RESET button on your Synology ActiveProtect appliance. Resolution Locate the RESET button. You can refer to your appliance's Hardware Installation Guide . Use a paper...
Tutorial & FAQ > ActiveProtect
2 Dec 2024 - Symptoms After clicking Forget your password? on the login page of ActiveProtect Manager (APM), you didn't receive a password reset email. Resolution For general users The following settings may have resulted in the failure to send you a password reset...
Tutorial & FAQ > DiskStation Manager
31 Jan 2024 - Details You can't receive verification codes (OTP) on your mobile phone and need to disable 2-factor authentication (2FA) for your Synology NAS (DSM) . This article guides you through how to reset the 2-factor authentication 1 if it is configured. Notes...
Tutorial & FAQ > Unified Controller
18 Sep 2023 - Purpose This article explains the scenarios for each reset option in your Synology Unified Controller and the steps to take. Mode 1: Reset administrator login credentials and network settings to default Use this mode if you have forgotten your password...
Tutorial & FAQ > C2
4 Sep 2023 - To protect C2 Identity user accounts, end users can set up 2-factor authentication (2FA) . 2FA adds an extra layer of protection by requiring an additional form of identification, making it more difficult for hackers to gain access. The 2FA option available...
Tutorial & FAQ > C2
4 Sep 2023 - Symptoms You (or your team members) set up passwordless authentication for a C2 Identity user account, and you're trying to sign in without your mobile phone nearby. Resolution Use the following steps to sign in using a temporary password. Note that...
Tutorial & FAQ > DiskStation Manager
24 Aug 2023 - Symptoms You are unable to sign in to DSM and receive an error message on the DSM login page. Contents The account or password is invalid This IP address has been blocked because it has reached the maximum number of failed login attempts allowed within...
Tutorial & FAQ > DiskStation Manager
12 Jun 2023 - I can't sign in to Synology NAS (DSM) using 2-factor authentication (2FA). What can I do? Details You lost or changed your mobile phone and need to disable 2-factor authentication (2FA) for your Synology NAS (DSM) . This article guides you through how...
Tutorial & FAQ > DiskStation Manager
8 Feb 2023 - Purpose This article shows you how to reset your administrator account password by using the RESET button on your Synology NAS. Resolution Locate the RESET button on your Synology NAS. To find the location of the RESET button on your device, please refer...
Tutorial & FAQ > DiskStation Manager
3 Mar 2022 - Purpose This article provides instructions for two reset options on SA3200D. Mode 1: Reset administrator login credentials and network settings to default : Use this mode if you forgot your password, want to move your SA3200D to another network environment...
Tutorial & FAQ > Unified Controller
15 Jan 2021 - Purpose This article shows you how to reset your administrator account password by using the RESET button on your Synology Unified Controller. Resolution Use a paper clip to gently press and hold the RESET button until you hear a beep, and then release...