The drag-and-drop function does not work for shared folders in Windows File Explorer. What can I do?

Symptoms

You see a red no sign when dragging and dropping files from your computer to any shared folders under Windows File Explorer > Network > Server name of your Synology NAS.

Diagnosis

Since Windows 10 version 1903, Microsoft has disallowed the drag-and-drop operation on remote shared folders in Windows File Explorer, but it is still available in earlier versions of Windows.¹

Resolution

As a workaround, you can simply drag and drop your files into any sub-folders under the shared folder.

Notes:

If you have any questions regarding this change, please contact Microsoft for more information.

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