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Synology Assistant
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18 results
Tutorial & FAQ > ActiveProtect
Dec 2, 2024 - Symptoms Your ActiveProtect appliance encounters an unexpected shutdown or reboot (irrelevant to power supply issues). Resolution Run a memory test to ensure the memory (i.e., onboard memory and memory module) of your ActiveProtect appliance is working...
Tutorial & FAQ > DiskStation Manager
Aug 21, 2024 - Symptoms Your Synology NAS encounters one of the following issues: Unexpected shutdown or reboot (irrelevant to power supply issue) Errors occurred when installing or updating DSM: ERR_PATCH_FILE (13) ERR_EXTRACT (26) Resolution Run a memory test to...
Tutorial & FAQ > DiskStation Manager
Jul 26, 2024 - Purpose This article guides you through the process of installing DSM on your Synology NAS via a web browser or Synology Assistant. Environment Your Synology NAS has been set up and at least one 3.5" or 2.5" compatible drive is installed. 1 2 Please...
Tutorial & FAQ > DiskStation Manager
Jul 5, 2024 - Purpose In order for Synology Assistant to find your Synology NAS on your Windows computer 1 , certain ports on your computer and Synology NAS must be accessible. This tutorial explains how to adjust your DSM and Windows firewall settings to allow access...
Tutorial & FAQ > Unified Controller
Dec 18, 2023 - Symptoms Your Synology Unified Controller has encountered one of the following issues: Unexpected shutdowns or restarts unrelated to the power supply Errors when installing or updating DSM UC: ERR_PATCH_FILE (13) ERR_EXTRACT (26) Resolution Try running...
Tutorial & FAQ > DiskStation Manager
Jun 12, 2023 - Details Web Assistant and Synology Assistant 1 are both tools that help users locate their Synology devices. This article explains some device statuses commonly found on both tools. Notes: Synology Assistant can be downloaded from Synology Download Center...
Tutorial & FAQ > DiskStation Manager
May 4, 2023 - Symptoms You can power on your Synology NAS after installing drives. 1 However, your Synology NAS cannot enter Ready status when you locate the device via Synology Assistant. 2 Notes: The Power LED indicator is in a normal state, which means it lights...
Tutorial & FAQ > DiskStation Manager
Mar 10, 2023 - Details This article provides solutions to error messages that you may encounter when mapping drives in Synology Assistant. Contents Error code 53: Network path not found Error code 384: SMB1 not available Error code 1312: No such login session Resolution...
Tutorial & FAQ > DiskStation Manager
Mar 9, 2023 - Purpose This article provides steps for mapping a network drive using Synology Assistant on a Windows computer. Resolution On your Synology NAS Make sure that Enable SMB service is ticked at the following locations: For DSM 7.0 and above: Control Panel...
Tutorial & FAQ > DiskStation Manager
Dec 21, 2022 - Symptoms You are experiencing one of the following errors during DSM installation: "No Hard Disk Found" (when using Web Assistant) Error Code: 38 (when using Synology Assistant) Diagnosis There are no drives installed on your Synology device. The installed...
Tutorial & FAQ > DiskStation Manager
Nov 3, 2022 - Symptoms You are experiencing connection problems when accessing your Synology NAS via your local network , such as through DSM, file services, or PING. Contents Check the status of the Power LED indicator Check the connection of your Synology NAS to...
Tutorial & FAQ > DiskStation Manager
Oct 31, 2022 - Purpose This article guides you through finding your Synology NAS via Web Assistant and Synology Assistant as well as provides options to troubleshoot related issues. Contents How to search for your Synology NAS Unable to locate Synology NAS via Web Assistant...
Tutorial & FAQ > DiskStation Manager
Jun 21, 2022 - Purpose This article will guide you through troubleshooting steps if you see the status "Configuration lost" on Synology Assistant and cannot connect to your Synology NAS. Resolution This issue may be a result of the following situations: The HDDs were...
Tutorial & FAQ > DiskStation Manager
Nov 3, 2021 - Purpose When you purchase a new Synology NAS, your existing data can be moved from the old Synology NAS to the new one. This process is called "migration", and must be performed with careful attention. Make sure to read the instructions below to avoid...
Tutorial & FAQ > Unified Controller
Oct 20, 2021 - Symptoms You are unable to connect to your Synology Unified Controller due to hardware malfunction or network connection issues. Contents Check the status of the Power LED indicator Check the health status of your drives Check the connection of your Synology...
Tutorial & FAQ > DiskStation Manager
Jan 25, 2021 - Diagnosis “Unexpected error occurred!” message appears when choosing to repair the Synology Assistant program during the installation of the new version of Synology Assistant . Resolution To avoid this error message: Please remove the old version of Synology...
Tutorial & FAQ > DiskStation Manager
Dec 15, 2020 - Symptoms In Synology Assistant, when you right-click on your Synology NAS and select Install to install DSM 7.0, the progress status is stuck in " Applying network settings ". Resolution DSM 7.0 no longer supports installing DSM via Synology Assistant...
Tutorial & FAQ > DiskStation Manager
The update status is stuck on "Applying network settings..." during DSM installation. What can I do?
Nov 24, 2020 - Symptoms During the DSM installation process, the status is stuck on "Applying network settings..." in Synology Assistant. Resolution Please follow the steps below to fix this problem. Connect your Synology device directly to your computer using an Ethernet...