I received the error message "Windows can't get the network settings from the router" when trying to connect to my Synology Router's wireless network. What should I do?

I received the error message "Windows can't get the network settings from the router" when trying to connect to my Synology Router's wireless network. What should I do?

Symptoms

You received the error message "Windows can’t get the network settings from the router" when trying to connect your Windows device to the wireless network.

Resolution

Use a security key

  • We suggest connecting to the network using a security key (password) instead of a device PIN. It is less secure to establish a connection via a device PIN.

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  • The device PIN is disabled by default in SRM. To use a device PIN, follow the steps below:
    1. Go to Wi-Fi Connect > Wi-Fi Settings > WPS (SRM 1.3) or Wi-Fi Connect > Wireless > WPS (SRM 1.2).
    2. Click on Device PIN to expand the section, and check if the PIN code has been activated.

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What is the "PIN Code" for on the back of my Synology Router?

On the back of your Synology Router, there is a sticker with an eight-digit PIN Code. This is a required code used during the first-time installation of SRM, and is not used for wireless connections.

Symptoms
Resolution
Use a security key
What is the "PIN Code" for on the back of my Synology Router?