How do I make a warranty claim for my Synology product?

Purpose

In the event of device malfunction, you can use the Synology product warranty service for replacement. Please confirm that your product is purchased from a local distributor or agent authorized by Synology and that the product is still within its warranty period. This article will show you how to make a warranty claim for your device.

Notes:

Before making a warranty claim, we encourage you to try the initial troubleshooting steps. Refer to the following articles for more details:

Resolution

Check the warranty period of your Synology product

The warranty period commences on the date of purchase shown on your purchase receipt or invoice.¹ You will need to present the receipt or invoice as proof of purchase.

If you cannot present the receipt or invoice at the time you need the warranty service, you can try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. If you still are not able to provide any proof of purchase, the date of manufacture based on our internal record will be used as the beginning of the warranty period. For more information, please check out Synology Inc. Limited Product Warranty.

Return the defective product to where you purchased it

Synology only provides direct replacement services² for devices sold in North America. For other regions, please contact the local reseller or distributor where you purchased the product for further assistance.

Before requesting an RMA for Synology HDD products, please refer to the RMA Visual Inspection Procedures for Synology HDD for criteria on RMA denial and acceptance.

Notes:

Each Synology product model has a specific warranty period. Please visit this webpage to check the applicable warranty period for your device.
Contact Synology Technical Support for further assistance.

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