Frequently asked questions about Synology Drive
Last updated:9 Jul 2024
Frequently asked questions about Synology Drive
Contents
The following are articles related to Synology Drive, organized by topics. If these articles don't address your question, you can try adjusting the search criteria in the Synology Knowledge Base. Additionally, you might find relevant discussion threads in the Synology Community.
Synology Drive features
Usage scenarios
- How to sync files between Synology NAS and your computer using Synology Drive Client
- How do I sync data between multiple Synology NAS via Synology Drive Server?
- How do I back up data on my computer using Synology Drive Client?
- How do I sync data that others shared with me to my computer via Synology Drive Client?
- Can I use Synology Drive as my backup solution?
- Can I use Synology Drive Client to browse files stored on my Synology NAS?
- How do I sync the "homes" shared folder?
- How can I sync data between multiple Synology NAS that have different capabilities?
- How do I sync photos between Synology Photos and my computer using Synology Drive Client?
- How can I back up and restore shared file links in Synology Drive and File Station?
- How can I uninstall Synology Drive Client from my computer?
- How can I share files through Synology Drive?
- How can I restore files using Synology Drive version control?
- Why can't I specify a user or group when sharing files in Synology Drive?
Synology Drive Server
- How can I modify the permissions for Synology Drive team folders?
- What is the difference between the "My Drive (home)" and "homes" folders in Synology Drive Admin Console?
- In Synology Drive Admin Console, the log says my files were rotated by the system. What does this mean?
- In Synology Drive Admin Console, the log says my files were modified by the system. What does this mean?
Synology Drive web portal
- The "Owner" field of a file displays "Deleted user". What can I do?
- How can I use content search in Synology Drive to find the files I need?
- What does the red "Do Not Enter" icon in File Station mean?
- Which file types in Synology Drive support watermarking?
Synology Drive mobile app
- The language I want to transcribe my audio into is not available. What can I do?
- How can I leverage the "Shortcuts" function on iOS devices to automatically perform Focused Backup and Sync?
Connection
- How can I connect to Synology Drive server?
- How can I fix common SSL issues for Synology Drive Client, Synology Drive ShareSync, and Synology Drive mobile app?
- What can I do when Synology Drive Client has trouble connecting to my Synology NAS?
- I encountered the error message: "You can only enter the IP or server name from another server" in Synology Drive ShareSync. What can I do?
File syncing
- My files won't sync between Synology Drive and Synology Drive Client. What can I do?
- What are some common Synology Drive Client sync or backup task issues and how can I fix them?
- What should I do if the message "the file is in use, or access is denied" shows up while syncing on Synology Drive Client?
- Does creating new Synology Drive sync tasks overwrite existing files?
- Can I choose a destination other than the "SynologyDrive" folder for a Synology Drive Client sync task?
- What is the purpose of the .SynologyWorkingDirectory folder?
- Can my sync tasks be automatically restored if I reinstall the Synology Drive Server package?
- How can I speed up the syncing process of Synology Drive?
- Why is there file conflict on Synology Drive and what can I do?
- How can I index the entire "home" folder in Synology Drive?
- Can I create a sync task that syncs with an encrypted shared folder?
- If I create a task using old folder paths, will files that already exist be transferred again?
Storage