If you encounter the following issues:

1. Receive repeated DSM desktop notifications about syncing failures.
2. Unable to sync changes from Dropbox to Cloud Sync, with the status stuck on syncing or connecting.

Update Cloud Sync to version 2.7.0 or above. For detailed information about this update, refer to Cloud Sync's release notes and an email titled "Action needed for Synology's Cloud Sync with Dropbox" that Dropbox sent.

Dropbox now requires all files to be within team folders. Files placed outside team folders are moved to an "Assorted content" folder, which is synced to your local path. Files placed directly in the local path will no longer sync to Dropbox.

No, the files added directly into the local folder will no longer sync with Dropbox Team Space due to changes in Dropbox's folder structure. If you want to add new files, make sure they are placed in a sub-folder.

Refer to the image below for a visual explanation. The file "Guideline" will not be synced if it's placed directly in the "Simply Fresh Inc." folder. However, if it's added to the "Marketing" folder, it will be synced with Dropbox.

This issue might be that you deleted/renamed/relocated a first-layer sub-folder. Refer to the image below for a visual explanation. If you deleted the folder "Marketing" locally but the change isn't synced to Dropbox, update Cloud Sync to version 2.7.0 or above. Then, unlink and re-establish the connection using the Dropbox Team Space admin account.

If you previously used a Dropbox Team Space admin account to establish Cloud Sync tasks, the tasks will no longer run normally. Please unlink and re-establish the connection for proper syncing. Check the sections on common issues and member-specific issues for details on potential problems you may encounter.

This issue likely occurs when you deleted a first-layer sub-folder (Dropbox's team folder) locally. It may be due to permission or API limitations.

• If you have limited top-level permission
  This issue occurs because you can only sync changes to folders one level deeper. We recommend asking a Dropbox administrator for assistance.
• If you are granted full top-level permission
  Due to Dropbox's new API limitation, team members can't sync locally deleted first-layer sub-folders to Dropbox currently. However, Dropbox's team folder can sync to the local path. Ensure that you remove team folders only on Dropbox.

Refer to the image below for a visual explanation. Removing the folder "Marketing" will not sync to Dropbox, but removing it from Dropbox can sync locally. To avoid this issue, ask for assistance from a Dropbox administrator or remove team folders only on Dropbox.

This issue likely occurs when you move a first-layer sub-folder (Dropbox's team folder) locally. It may be due to permission or API limitations.

• If you have limited top-level permission
  This issue occurs because you can only sync changes to folders one level deeper. We recommend asking a Dropbox administrator for assistance.
• If you are granted full top-level permission
  Due to Dropbox's new API limitation, team members can't sync locally relocated first-layer sub-folders to Dropbox currently. However, Dropbox's team folder can sync to the local path. Ensure that you move team folders only on Dropbox.

Refer to the image below for a visual explanation. When you move the "Finance" folder to "Marketing" on Synology NAS, Cloud Sync tries to sync the following changes to Dropbox:

1. Remove the team folder "Finance".
2. Create a new "Finance" folder under the team folder "Marketing".

Limited by permission settings or API restrictions, only the second request will take place. Dropbox then detects the missing "Finance" folder and syncs it back to its original location. This results in two identical "Finance" folders on Synology NAS, but in different locations. To avoid this issue, ask for assistance from a Dropbox administrator or move team folders directly on Dropbox.

This issue likely occurs when you move a folder to the first-layer sub-folder on Synology NAS. It may be due to permission or API limitations.

• If you have limited top-level permission
  This issue occurs because you can only sync changes to folders one level deeper. We recommend asking a Dropbox administrator for assistance.
• If you are granted full top-level permission
  Due to Dropbox's new API limitation, team members can't sync locally relocated first-layer sub-folders to Dropbox currently. However, Dropbox's team folder can sync to the local path. Ensure that you move team folders only on Dropbox.

Refer to the image below for a visual explanation. On Synology NAS, you moved the folder "Finance" one level up, making it a first-layer sub-folder. Cloud Sync then tries to sync these changes to Dropbox:

1. The "Finance" sub-folder is removed from the "Marketing" team folder.
2. A new "Finance" team folder is created.

Limited by permission settings or API restrictions, only the first change is applied to Dropbox. In other words, the folder "Finance" is deleted from Dropbox. To avoid this issue, you can move the "Finance" folder back to its original location on Synology NAS and go to Dropbox to move the "Finance" folder to your desired place. This change will then sync to your Synology NAS.

This issue likely occurs when you rename a first-layer sub-folder (Dropbox's team folder) on Synology NAS. It may be due to permission or API limitations.

• If you have limited top-level permission
  This issue occurs because you can only sync changes to folders one level deeper. We recommend asking a Dropbox administrator for assistance.
• If you are granted full top-level permission
  Due to Dropbox's new API limitation, team members can't sync locally renamed first-layer sub-folders to Dropbox currently. However, Dropbox's team folder can sync to the local path. Ensure that you rename team folders only on Dropbox.

Refer to the image below for a visual explanation. You renamed the folder "Finance" on Synology NAS, Dropbox will then detect the team folder "Finance" missing on Synology NAS, and sync the folder back to its original location. As a result, you will have a renamed folder and a folder with its original name. To rename a first-layer sub-folder, ensure that you modify it on Dropbox. This change will then sync to your Synology NAS.