We value your privacy

We use cookies to personalize your use of our site. This includes third-party cookies for that we use for advertising and site analytics. See our Privacy Statement and Cookie Policy for more information on how we collect and use data.

Cookie Options
OK
Knowledge Center

What do the device statuses in Synology Assistant and Web Assistant mean?

Last updated:Jun 12, 2023

What do the device statuses in Synology Assistant and Web Assistant mean?

Details

Web Assistant and Synology Assistant1 are both tools that help users locate their Synology devices. This article explains some device statuses commonly found on both tools.

Notes:

  1. Synology Assistant can be downloaded from Synology Download Center.
  2. A full list of device statuses in Synology Assistant can be found in this article.
  3. All screenshots in this article, except "Connection failed", are from Web Assistant.

Contents

Resolution

Ready

DSM is installed and ready to use. Double-click on your Synology device to access it.

Not installed

There may be several reasons this status is shown.

  • Drives are detected, but DSM has not been installed: Double-click on the Synology device to start DSM installation.
  • Drives are detected, and DSM was already installed: If you have been using the drives for some time, but Synology Assistant or Web Assistant suddenly displays Not installed, this indicates that your device cannot recognize the drives. Please refer to this article, or use the tools listed in this article to check the health of your drives on a computer.
  • No drive detected: Please make sure you have properly inserted healthy drives into your device. If so, refer to this article, or use the tools listed in this article to check the health of your drives on a computer.
  • "Erase All Data" has been clicked: If you clicked the Erase All Data button in DSM Control Panel > Update & Restore > System Reset > Factory Reset, you will see the Not installed status after the Synology device restarts.

Configuration lost

This status is usually the result of a Mode 2 Reset. You may double-click on your device and re-install DSM to get a fresh system without impacting the data in the volume. If you did not press the RESET button, refer to this article.

Migratable or Recoverable

The DSM version recorded on the motherboard does not match the DSM version installed on the drives. Migratable often occurs after drive migration and Recoverable often occurs after RMA (return merchandise authorization) service. Follow the setup wizard to finish the migration or recovery process. This process will not impact the data in the volume. Double-click on your device and proceed with the installation process.

Connection failed (Synology Assistant only)

There is an error with the network configuration. To configure the network settings, double-click on your device.1 Alternatively, you may reset the network settings by pressing the RESET button on the Synology device.2

Notes:

  1. The Setup function on Synology Assistant is only available when there is connection problem. To configure the IP, go to DSM Control Panel > Network.
  2. Refer to this article for more information about how to reset your Synology device.

Further reading

Details
Contents
Resolution
Ready
Not installed
Configuration lost
Migratable or Recoverable
Connection failed (Synology Assistant only)
Further reading