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Troubleshooting
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Tutorial & FAQ > DiskStation Manager
Dec 4, 2024 - Details The table below lists some of the common error codes you may encounter during backups or restorations using the following services: ActiveProtect Manager Active Backup for Business Windows PC or physical servers Error Code Description 0x80042301...
Tutorial & FAQ > Synology Router Manager
Oct 7, 2022 - Details A few points to keep in mind before updating your Synology Router to SRM 1.3: The Wireless Repeater (WDS) mode is currently not supported. Restoring configurations between SRM 1.2 and SRM 1.3 is not supported. To restore configurations to a Synology...
Tutorial & FAQ > DiskStation Manager
Nov 22, 2024 - Purpose This article shows you how to configure a webhook for Synology Chat. Environment The webhook function requires DSM 7.0 or above. Resolution Go to Control Panel > Notification > Webhooks and click Add . Select Synology Chat . Select a rule...
Tutorial & FAQ > DiskStation Manager
Jul 23, 2024 - Symptoms After performing a full DSM restore using Active Backup for Business, the list of virtual machines in Synology Virtual Machine Manager (VMM) disappears. Resolution Set up the virtualization cluster again via Virtual Machine Manager (VMM) to...
Tutorial & FAQ > DiskStation Manager
Apr 1, 2024 - Symptoms Your Synology NAS has become unresponsive, or you have encountered any of the following issues: Unable to sign in to DSM. The web page running DSM freezes. The system is unable to restart. There are service interruptions or abnormalities. Resolution...
Tutorial & FAQ > DiskStation Manager
Jan 16, 2024 - Diagnosis VSS (Volume Shadow Copy Service) providers other than Microsoft Software Shadow Copy Provider (swprv) on your computer may trigger this error when snapshots are created. Compatibility issues with other third-party applications can also trigger...
Tutorial & FAQ > Unified Controller
Dec 18, 2023 - Symptoms Your Synology Unified Controller has encountered one of the following issues: Unexpected shutdowns or restarts unrelated to the power supply Errors when installing or updating DSM UC: ERR_PATCH_FILE (13) ERR_EXTRACT (26) Resolution Try running...
Tutorial & FAQ > DiskStation Manager
Jun 20, 2023 - Symptoms Cloud Sync tasks disappeared after you deactivated or deleted a DSM user account. Resolution Cloud Sync tasks are associated with the user account that created them. When a user account is deleted, the tasks created by that account are removed...
Tutorial & FAQ > Surveillance Station
Jun 12, 2023 - Symptoms Snapshots are not attached in event detection email notifications. Diagnosis Possible reasons are: Email notifications are not configured properly. Events are not supported by email notifications. Environment Surveillance Station 8.0 and above...
Tutorial & FAQ > DiskStation Manager
May 22, 2023 - Symptoms In Active Backup for Business, you have enabled Shut down computer after time-based scheduled backup finishes ( Task List > Edit > General > Computer power settings ), but your PC did not shut down after the backup...
Tutorial & FAQ > DiskStation Manager
May 19, 2023 - Symptoms You are unable to create the recovery media in Active Backup for Business and received an error code that is not listed in the Index of Active Backup for Business error codes . Resolution Check the restore-media.log file to identify the issue...
Tutorial & FAQ > DiskStation Manager
Apr 25, 2023 - Symptoms Despite being backed up successfully, files and folders from Microsoft Teams are still not visible in the Active Backup for Microsoft 365 Portal. Resolution Team objects are actually backed up in SharePoint sites. To restore team objects: Launch...
Tutorial & FAQ > DiskStation Manager
Mar 1, 2023 - Symptoms Windows displays the error message, "System error 53 has occurred. The network path was not found." when connecting to a shared folder on Synology NAS using Synology Assistant via SMB or when using a net use command. Resolution Make sure that...
Tutorial & FAQ > DiskStation Manager
Dec 21, 2022 - Symptoms You are experiencing one of the following errors during DSM installation: "No Hard Disk Found" (when using Web Assistant) Error Code: 38 (when using Synology Assistant) Diagnosis There are no drives installed on your Synology device. The installed...
Tutorial & FAQ > DiskStation Manager
Dec 20, 2022 - Symptom You received one of the following (or similar) errors during a Time Machine backup: Error example 1 : " Time Machine couldn't complete the backup to "Address of Your Synology NAS". Time Machine was only able to complete 7% of the backup because...
Tutorial & FAQ > DiskStation Manager
Oct 31, 2022 - Purpose This article guides you through finding your Synology NAS via Web Assistant and Synology Assistant as well as provides options to troubleshoot related issues. Contents How to search for your Synology NAS Unable to locate Synology NAS via Web Assistant...
Tutorial & FAQ > DiskStation Manager
Jan 4, 2022 - Symptoms You received one of the following error messages when importing a certificate to DSM or SRM: Invalid private key. Illegal private key. Resolution Make sure that your private key meets the following requirements: The private key is not passphrase-protected...
Tutorial & FAQ > DiskStation Manager
Dec 6, 2021 - Purpose Understanding the boot process and LED status of the Synology NAS is important in identifying hardware failures of your device. This article introduces the LED behavior status at each stage of the Synology NAS power-on process. For more information...
Tutorial & FAQ > DiskStation Manager
Oct 18, 2021 - Environment The information in this article is applicable for DSM 6.2.4 and later. Resolution System mode Possible error reason Action to take Powering on Motherboard or power supply may be faulty. Follow the troubleshooting steps in this article . DSM...
Tutorial & FAQ > DiskStation Manager
Mar 23, 2021 - Details Synology integrates with Stripe for credit card processing. You may see a charge on your online bill from "Stripe" for the time being. This should be automatically corrected to "Synology" in a few hours or days depending on your bank. Further...