Why can't I play videos with DTS or EAC3 audio format on Video Station?
Last updated:Aug 19, 2022
Why can't I play videos with DTS or EAC3 audio format on Video Station?
Diagnosis
Video Station currently does not support the playback of the audio formats below owing to patent licensing issues:
- All DTS audio formats, including but not limited to DTS and DTS-HD
- Partial Dolby Digital audio formats, including but not limited to Dolby Digital Plus (EAC3) and Dolby TrueHD
Resolution
Try the following solutions when you encounter problems playing videos with the above-mentioned audio formats:
- Convert the unsupported tracks: With third-party audio converters on your computer, such as XMedia Recode for Windows and Remux for Mac, convert the audio tracks to supported formats like MP3 or WAV.
- Play the videos with a third-party media player.
- For mobile devices: Download a third-party player and play the videos on DS video. VLC media player is available on both iOS and Android devices.
- For computers: Map a network drive that contains the videos and play them with media players such as VLC media player. Refer to our knowledge base articles for mapping a network drive on Windows or Mac.