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Backup & Restore
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Tutorial & FAQ > DiskStation Manager
21 Jul 2023 - Purpose The migration process moves your system and data from an old Synology NAS to a new one. Depending on your Synology product or individual setup, Synology provides three methods to perform migration: 1 Migration via Migration Assistant HDD migration...
Tutorial & FAQ > Synology Router Manager
7 Mar 2025 - Details You might need to replace or upgrade your Synology Router. You can save your Synology Router configuration as a downloadable file and then use the upload function to reload your configuration if necessary. Environment Synology Router with SRM...
Tutorial & FAQ > DiskStation Manager
27 Dec 2024 - Details You can utilize built-in services on your Synology NAS to make copies of your Active Backup for Business data in case of an IT disaster. If you have multiple Synology NAS, you can use Snapshot Replication to replicate data. If you only have one...
Tutorial & FAQ > ActiveProtect
24 Dec 2024 - Purpose ActiveProtect requires the Hyper-V Volume Shadow Copy Requestor to perform application-aware backups. This article will guide you though how to enable it on your Windows or Linux machines. Resolution Windows On Windows, the Hyper-V Volume Shadow...
Tutorial & FAQ > DiskStation Manager
23 Dec 2024 - Purpose This article explains how to migrate your Synology NAS with or without a network connection using Hyper Backup . With this method, you can copy data from one Synology NAS to another without migrating hard drives. Before you start, please read...
Tutorial & FAQ > DiskStation Manager
17 Dec 2024 - How do I migrate only data between Synology NAS (DSM 6.0 and later)? Purpose You can transfer data by manually moving hard drives from an old Synology NAS to a new one. This method, called HDD migration, only transfers data in shared folders; system configurations...
Tutorial & FAQ > ActiveProtect
16 Dec 2024 - Purpose This article will explain how the protected data size is calculated for each workload and how it relates to data changes in each backup version. Details Definitions Protected Data Size refers to the total amount of backup data. It adjusts over...
Tutorial & FAQ > ActiveProtect
9 Dec 2024 - Purpose This article will guide you through migrating an instantly restored VMware ESXi virtual machine to complete its restoration process and achieve full disk I/O performance. VMware vSphere virtual machines with vMotion and Storage vMotion support...
Tutorial & FAQ > ActiveProtect
9 Dec 2024 - Purpose This article will guide you through migrating an instantly restored Hyper-V virtual machine to complete the restoration process. This migration allows the virtual machine to have full disk I/O performance. Unlike VMware virtual machines, which...
Tutorial & FAQ > ActiveProtect
4 Dec 2024 - Purpose This article will guide you through how to back up and restore the following objects in Microsoft Teams: Team posts Files tab (including files uploaded to channels or chats) Resolution Back up and restore team posts Back up team posts Add your...
Tutorial & FAQ > ActiveProtect
4 Dec 2024 - Symptoms Backups fail with the error message: "The Microsoft server is busy. Try again later." Resolution Method 1: Reauthenticate Microsoft 365 Tenant Reauthenticating the tenant creates a new Microsoft Entra ID application for tenant data backup, which...
Tutorial & FAQ > ActiveProtect
4 Dec 2024 - Purpose ActiveProtect employs the Long-Term Retention Policy (GFS) . You can set up a hybrid retention strategy to extend the period of data protection while minimizing storage consumption. This article will explain how advanced retention rules work....
Tutorial & FAQ > ActiveProtect
4 Dec 2024 - Purpose Throttling controls server resource usage to prevent overloads, ensuring server health and performance. However, it can slow down backup or restore processes by limiting available resources and processing speed. To ensure a smooth experience,...
Tutorial & FAQ > ActiveProtect
4 Dec 2024 - Symptoms Your Microsoft Teams data consistently fails to back up, displaying the error message: "Couldn't retrieve this channel's site information due to a known issue on Microsoft's end." Diagnosis When a channel is created in Microsoft Teams, a corresponding...
Tutorial & FAQ > ActiveProtect
2 Dec 2024 - Details Immutable protection safeguards your backups from unauthorized changes or deletions. This ensures data integrity and recoverability, even during ransomware attacks or malicious actions. Immutable periods When you apply an immutable protection...
Tutorial & FAQ > ActiveProtect
28 Nov 2024 - Symptoms Your virtual machine backup failed, and ActiveProtect displays the following error log: "Unable to take an application-aware snapshot of virtual machine because the virtual machine couldn't be quiesced. The system will disable application-aware...
Tutorial & FAQ > ActiveProtect
22 Nov 2024 - Symptoms Your backup failed, and ActiveProtect displays the following error log: "Cannot take an application aware snapshot of device in task because a production checkpoint couldn't be created. The system will disable application aware processing this...
Tutorial & FAQ > DiskStation Manager
8 Nov 2024 - Purpose Enhance your mail system's robustness by creating a MailPlus high-availability (HA) cluster using two Synology NAS. This cluster consists of a primary and a secondary server. If one server experiences unexpected events or requires hardware replacement...
Tutorial & FAQ > ActiveProtect
22 Oct 2024 - Symptom A virtual machine failed to back up, displaying an error log "The number of virtual machine's snapshots exceeds the limit. You need to delete some snapshots on the virtual machine." Diagnosis Each virtual machine has a maximum snapshot limit....
Tutorial & FAQ > ActiveProtect
26 Sep 2024 - Purpose ActiveProtect Manager (APM) uses some of VMware's services to perform backups. This article will guide you through configuring the required services before you back up your virtual machines. Resolution Secure Shell (SSH) service For the free...