Support Services
Support Services include both remote access and log generation tools, allowing our technical support engineers to quickly view, diagnose, and resolve technical issues on your Synology NAS from a Synology office. To do this, go to Support Center > Support Services.
To enable remote access:
Enable remote access on your Synology NAS only when you are being asked by Synology technical support engineers.
- Tick the Enable remote access checkbox, and then click Apply for the changes to take effect.
- Provide Synology technical support engineers with your admin password and the support identification key via email.
Note:
- Remote access will be automatically disabled after 14 days. It should not be manually disabled by then unless a Synology technical support engineer asks you to do so.
- Please remove any contents from your Synology NAS that you consider to be private.
- Although Synology cannot guarantee that the provision of remote access will resolve your issue, Synology will make reasonable efforts to perform support services in a professional manner.
To generate logs:
Generate and provide logs only to Synology technical support engineers.
- Click Generate logs then wait for a few minutes before the download is complete.
- Provide Synology technical support engineers with the logs via email.
Things you should know about our Support Services
- We respect your Synology NAS as if it were our own.
- Your Synology NAS will only be used for system diagnosis purposes. Synology will not access or disclose any other personal information on your Synology NAS.