We value your privacy

We use cookies to personalize your use of our site. This includes third-party cookies for that we use for advertising and site analytics. See our Privacy Statement and Cookie Policy for more information on how we collect and use data.

Cookie Options
OK
Knowledge Center

Why did I get the message "The model of the update file is incompatible with the system model"?

Last updated:Feb 22, 2021

Why did I get the message "The model of the update file is incompatible with the system model"?

Details

DSM update files are not universal across all product models. To perform a manual update, refer to this article. Make sure to download the compatible installation file for your model. For more articles about DSM updates, refer to this index article.