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Knowledge Center

Import data to C2 Password

Last updated:Sep 21, 2023

Import data to C2 Password

You can move items from a supported password management service to C2 Password by importing a file.

Contents

Prepare your file

The file you need to upload to import login items can be one of the following:

  • A file directly exported from a supported password management service
  • A filled-out C2 Password template

Export the file from other services

C2 Password currently supports the import of logins exported from the following services. Steps for exporting can be found in each article.

Other supported services include, but are not limited to, NordPass, KeePass, and Keeper. If your items are stored in services we don't support, import them via the C2 Password template.

Notes:

  1. C2 Password also supports importing secure note items from this service.
  2. C2 Password doesn't support importing attachments.
  3. The exported files may be CSV files or other types of files.

Create the file with the C2 Password template

  1. In the top-right corner of the web portal, click Add > Import.
    1.png
  2. Click C2 Password in the Import items pop-up window.
  3. Click Download Template.
  4. Fill out the template and format the file according to the column headers shown in the template. Save the file in CSV UTF-8 (8-bit Unicode Transformation Format).

Formatting rules

Header

Description

Character limit

Tag

Enter tags for this item. For multiple tags, switch lines within the field for each tag. For example,

Personal

Social Media

0-64 characters

Favorite

Enter "1" to mark this item as a Favorite; otherwise, leave it blank.

Only 1 is allowed

Display_Name

Enter a display name. If this field is empty, it will be automatically filled with the value in Login_URLs. If there is no value available, the item can't be imported.

1-2,048 characters

Login_Username

Enter the username here.

0-1,024 characters

Login_Password

Enter the password here.

0-5,000 characters

Login_URLs

Enter the URL here. If you want to add multiple URLs, make sure to place them on separate lines within the same cell.

0-2,048 characters

Login_TOTP

Enter the TOTP authenticator key or URI here.

0-1,024 characters

Notes

Enter notes here.

0-2,048 characters

Import your file

  1. In the top-right corner of the web portal, click Add > Import.
  2. Choose your Source in the Import items pop-up window and upload your file. If you want to upload a filled-out C2 Password template or upload a file exported from C2 Password, choose C2 Password.
    2.png
  3. Make sure to remove the imported source files from your computer to protect you in case your computer is compromised.

Avoid conflicts with other password management services

To avoid interference between other password management services and C2 Password, remove or uninstall apps or extensions for other password managers and delete the login items saved in your browsers.

Remove other password managers

Refer to the following articles for instructions:1

Delete login items saved in browsers

Browser

Instructions

Make sure to select

Chrome

Clear browsing data
  • "Passwords and other sign-in data"
  • "Autofill form data"

Edge

Clear browsing data
  • "Passwords"
  • "Autofill form data (includes forms and cards)"

Firefox

Clear browsing data
  • "Active Logins"
  • "Form & Search History"

Clear saved login items

Safari

Clear saved login items2
  • "User names and passwords"

Troubleshooting

Upon uploading your file, the following error messages may appear if your CSV file contains invalid data that violates the following rules.

Your column contains incorrect header

If your file contains an incorrect header, the file can't be imported. Make sure you have correctly filled out the template.

Your column contains empty header

The column with empty header can't be imported. Check your file and correct it before importing it again.

Some items contain invalid data values

To solve the issue:

  1. Download the file that has the following error indications in the Error column:
    • required field: Indicates the Display_Name column is empty.
    • exceeds N characters: Indicates the characters exceed the maximum allowed length.
  2. Follow the error indication to correct the format.
  3. Remove the Error column and save the file.
  4. Import the file again.

Notes:

  1. Bitwarden doesn't provide steps on how to uninstall their password manager. Refer to any one of the articles provided by the other password manager services for relevant information.
  2. On the AutoFill tab, click Edit next to User Names and Passwords and then click Remove All.
  3. Each record will be displayed as an item in your Vault. C2 Password does not check if the items in your imported file are duplicates of items in your Vault. This means that if an item already exists in Vault, importing the same item will create a duplicate Vault item. Before importing, we recommend that you do either of the following:
    • Edit your import file to include only new Vault items.
    • Clear your Vault login entries prior to import.
Contents
Prepare your file
Export the file from other services
Create the file with the C2 Password template
Import your file
Avoid conflicts with other password management services
Remove other password managers
Delete login items saved in browsers
Troubleshooting
Your column contains incorrect header
Your column contains empty header
Some items contain invalid data values