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DSM Install/Update
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Tutorial & FAQ > DiskStation Manager
Jul 21, 2023 - Purpose The migration process moves your system and data from an old Synology NAS to a new one. Depending on your Synology product or individual setup, Synology provides three methods to perform migration: 1 Migration via Migration Assistant HDD migration...
Tutorial & FAQ > DiskStation Manager
Feb 18, 2025 - Details Synology has set up various websites to increase the stability of services on your Synology NAS. When running services or performing software/package updates, your NAS connects to the respective websites. To allow access through ports 80 and...
Tutorial & FAQ > DiskStation Manager
Jan 15, 2025 - Symptoms The "Connection failed…" message is displayed when you are using DSM or Synology desktop utilities. Resolution Error occurred in DSM Connect a computer to the same local network as your Synology NAS and disable the Wi-Fi on the computer. If...
Tutorial & FAQ > DiskStation Manager
Jan 3, 2025 - Purpose This article explains the scenarios for each reset option and the steps to take. Mode 1: Reset administrator login credentials and network settings to default Use this mode if you have forgotten your password, want to move your Synology NAS to...
Tutorial & FAQ > DiskStation Manager
Jan 3, 2025 - Purpose This article provides details and instructions for two reset options. 1 If you have forgotten your password, want to move your Synology NAS to another network environment, or need to assign a new IP address, use Mode 1 . 2 If you want to reset...
Tutorial & FAQ > DiskStation Manager
Dec 23, 2024 - Purpose This article explains how to migrate your Synology NAS with or without a network connection using Hyper Backup . With this method, you can copy data from one Synology NAS to another without migrating hard drives. Before you start, please read...
Tutorial & FAQ > DiskStation Manager
Dec 2, 2024 - Contents General Issues Why is the update file corrupt and cannot be used or verified? There is insufficient system capacity for updates. What can I do? Why can't my Synology NAS start up after an update? How to Update What should I do before updating...
Tutorial & FAQ > DiskStation Manager
Why am I prompted to update Video Station before updating to DSM 6.2.4 when it's already up to date?
Dec 2, 2024 - Symptoms When updating your system to DSM 6.2.4, you see the following message even though you have updated Video Station to the latest version: "Unable to update DSM. Please update your Video Station to the latest version before updating DSM." Diagnosis...
Tutorial & FAQ > DiskStation Manager
Nov 12, 2024 - Purpose To ensure your Synology NAS operates with the latest features and security enhancements, it's vital to keep its DiskStation Manager (DSM) version current. When your NAS isn't running the most recent DSM version, a notification will appear under...
Tutorial & FAQ > DiskStation Manager
Jul 31, 2024 - Purpose This article provides possible causes of the error messages ("Fail to update the file. The file is probably corrupt." or "The certificate of the .pat file cannot be verified.") and how to solve these issues. Resolution Corrupted DSM update file...
Tutorial & FAQ > DiskStation Manager
Jul 16, 2024 - Purpose This article guides you through checking the installed DSM version on your Synology NAS. Resolution Choose one of the following methods to check your DSM version: Sign in to DSM and go to Control Panel > Update & Restore > DSM Update to check...
Tutorial & FAQ > DiskStation Manager
Mar 29, 2024 - Symptoms During DSM installation, the window displays the error message "Failed to format the disk", or error code 35. Resolution Check the drive's compatibility Make sure to check your drive's compatibility before installing DSM. If the drive is incompatible...
Tutorial & FAQ > DiskStation Manager
Jan 25, 2024 - Details Your system determines which OS version and packages to show on your device based on several factors, including the rollout policy of Synology's software products and your system configurations. In this article, we list some common reasons why...
Tutorial & FAQ > DiskStation Manager
Sep 26, 2023 - Purpose To ensure a smooth DSM update experience and to avoid data loss, Synology has identified some actions that you can take before updating your Synology NAS to a new DSM version. Resolution Mandatory Read DSM release notes : DSM release notes contain...
Tutorial & FAQ > Unified Controller
Sep 18, 2023 - Purpose This article explains the scenarios for each reset option in your Synology Unified Controller and the steps to take. Mode 1: Reset administrator login credentials and network settings to default Use this mode if you have forgotten your password...
Tutorial & FAQ > Unified Controller
Apr 27, 2023 - Purpose This article provides the steps to update DSM UC as well as an explanation about the DSM UC update process for controllers on Unified Controller. Resolution Steps for updating DSM UC on Unified Controller Back up the system configuration file...
Tutorial & FAQ > DiskStation Manager
Apr 25, 2023 - Purpose This article provides the steps to update DSM as well as an explanation about the update process for the Active and Passive controllers on Synology dual controller NAS model. Resolution for DSM 7.0 Steps to update DSM on Synology dual controller...
Tutorial & FAQ > DiskStation Manager
Mar 25, 2023 - How do I migrate data between Synology NAS via HDD migration (DSM 6.0 and later)? Purpose This article provides steps for performing HDD migration. You may choose to either migrate between different Synology models or identical models . Before you start...
Tutorial & FAQ > DiskStation Manager
Dec 21, 2022 - Symptoms You receive an insufficient storage error while updating DSM or the firmware of your Synology drives. Notes: The available space shown in Storage Manager is not the available space in the system partition. Resolution You are seeing this error...
Tutorial & FAQ > DiskStation Manager
Dec 21, 2022 - Symptoms You are experiencing one of the following errors during DSM installation: "No Hard Disk Found" (when using Web Assistant) Error Code: 38 (when using Synology Assistant) Diagnosis There are no drives installed on your Synology device. The installed...