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I encountered the error message "Cannot connect to the same server with multiple accounts". What can I do?

Last updated:12 Jun 2023

I encountered the error message "Cannot connect to the same server with multiple accounts". What can I do?

Symptoms

This is a Windows limitation which restricts multiple accounts to connect to the same Synology NAS.

Resolution

Method 1: Manually disconnect network drives one by one

  1. Disable the guest account on your Synology NAS.
  2. Right-click on a network drive and select Disconnect. Repeat the same process with all network drives.

Method 2: Run a command to disconnect all network drives

  1. Type cmd in the Windows search bar.
  2. Right-click on Command Prompt and select Run as administrator.
  3. Close all File Explorer windows and enter the following command in the Command Prompt window:
    net use * /d /y

If the problem persists, your computer may be attempting to reconnect using the saved information. To fix this issue, follow these steps:

  1. Go to Windows Control Panel > User Accounts > Credential Manager to delete the saved information.
  2. Disconnect the network drive.
  3. Try connecting again.

Further reading

Symptoms
Resolution
Method 1: Manually disconnect network drives one by one
Method 2: Run a command to disconnect all network drives
Further reading