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I can't view HEIC/HEIF files or play HEVC videos in File Station. What can I do?

Last updated:27 Sep 2024

I can't view HEIC/HEIF files or play HEVC videos in File Station. What can I do?

Symptoms

You have images in HEIC/HEIF format or videos in HEVC format on your Synology NAS, and they cannot be viewed or played in File Station.

Diagnosis

Synology no longer supports converting the codecs of HEIC/HEIF images or HEVC videos on the server. Due to this change, you may not be able to view HEIC/HEIF image files or play HEVC videos in File Station.

Resolution

To view HEIC/HEIF files

To play HEVC videos

Further reading