I cannot view HEVC (H.265), AVC (H.264), VC-1 videos, and HEIC photos on my Synology NAS. What can I do?

Symptom

You cannot view HEVC (H.265), AVC (H.264), VC-1 videos, or HEIC photos stored on your Synology NAS.

Resolution

Synology has transitioned the processing of media files using HEVC (H.265), AVC (H.264), and VC-1 codecs from the server to end devices. This change reduces unnecessary system resource usage and improves efficiency.

As a result, you may experience playback issues. Please refer to the following articles for workarounds or detailed information on various Synology packages.

File Station
- I can't view HEIC/HEIF files or play HEVC videos in File Station. What can I do?
Surveillance Station
- What functions will be adjusted due to the change in support for H.265 on Surveillance Station and DS cam?
Synology Drive
- I can't view HEIC/HEIF files or play HEVC videos in Synology Drive web portal. What can I do?
Synology Photos
- I can't view HEIC photos and HEVC videos on Synology Photos or BeeStation. What can I do?
Video Station
- How to stream videos stored on Synology NAS to various client devices?
Media Server

Note:

Surveillance Station on DSM will continue to support server-side processing of AVC streams.

Further reading

How do I convert HEIC files into JPG on Windows or Mac computers?

Was this article helpful?

Yes ／ No