I cannot view HEVC (H.265), AVC (H.264), VC-1 videos, and HEIC photos on my Synology NAS. What can I do?
Last updated: Oct 1, 2024
I cannot view HEVC (H.265), AVC (H.264), VC-1 videos, and HEIC photos on my Synology NAS. What can I do?
Symptom
You cannot view HEVC (H.265), AVC (H.264), VC-1 videos, or HEIC photos stored on your Synology NAS.
Resolution
Synology has transitioned the processing of media files using HEVC (H.265), AVC (H.264), and VC-1 codecs from the server to end devices. This change reduces unnecessary system resource usage and improves efficiency.
As a result, you may experience playback issues. Please refer to the following articles for workarounds or detailed information on various Synology packages.
- File Station
- Surveillance Station
- Synology Drive
- Synology Photos
- Video Station
- Media Server