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Frequently asked questions about exFAT Access

Third-Party Package
Last updated:May 28, 2021

Frequently asked questions about exFAT Access

Contents

General issues

  • Can I use exFAT external storage devices with my Synology NAS?
  • Do I need to purchase exFAT Access again after getting a new Synology NAS?
  • Do I need to purchase exFAT Access again after reinstalling DSM?
  • What can I do if the "Buy" button is still displayed in Package Center after I purchased exFAT Access?
  • What should I do if a "CSRF token mismatch" message appears when purchasing exFAT Access?
  • What should I do if I cannot install exFAT Access?
  • How do I find my exFAT Access license information?

Payment issues

  • I haven't received an invoice after purchasing exFAT Access. What should I do?
  • What should I do if a "Payment failed" message appears when purchasing exFAT Access?
  • Why is EUR (euro) the only currency for exFAT payment via AliPay?
  • Why is exFAT Access a paid service on DSM 6.2.4 and below?

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